
Operating
System
Symptom Cause Remedy
The digital interconnect between the
hiFace and the DAC is too long or is too
poor
Use a shorter digital interconnect or a better one
Windows
MacOS
Linux
After shutting the computer down with the
hiFace connected, on the following reboot
the computer doesn’t see the hiFace
The USB handshake procedure timed out Detach and re-connect the hiFace to the computer
The hiFace is not selected as predefined
output device for the used player
Set hiFace as output device in the player’s or
system’s settings
The hiFace is either not connected to the
DAC or the selected input on the DAC
is not the one to which the hiFace is
connected
Connect the hiFace to the DAC and select the right
input
Windows
MacOS
Linux
When I press play on the player I can’t hear
any sound
The hifi system is off or its volume is set
to the minimum or the preamp selected
input is not the one to which the DAC is
connected
Switch the system on, select the right input and set
the volume to the desired level
Frequently Asked Questions
Q: Is the USB interface in the hiFace asynchronous?
A: Yes it is.
Q: Does the hiFace complies to USB 2.0 Audio Class standard?
A: No, it uses a proprietary transfer protocol.
Q: Is it possible to use the hiFace without driver?
A: No: due to the proprietary protocol developed by M2Tech and used to transfer audio data from the computer to the hiFace, it is always necessary to
use one of the drivers supplied by M2Tech on her website for the specific product.
Q: May I use the hiFace with my old computer provided with USB 1.1 ports only?
Kommentare zu diesen Handbüchern